The Callaloo Company
90
Day Warranty
All of our bamboo products are
covered by a 90 day Warranty. These warranties cover any defects in materials or
workmanship so long as the product is handled and installed according to the product
instructions.
Please click warranty for more details for the lifetime warranty. (What would life be without the fine print!!. We have tried to
make it as painless as possible with all the details upfront)
Shipping 85% of our products are shipped by UPS, the other 15% is shipped by ground freight. We endeavor not to ship by ground freight because the the significant cost in shipping. For bamboo products that is unusually large and exceed ground freight limitations, additional shipping charges may be incurred. We will endeavor to find the lowest cost freight alternative to suit your delivery. For shipments to Alaska and Hawaii, please call or email for a quote to cover the additional cost of air freight. For shipment weights below 50 Ibs, there may be an additional charge for air freight shipments to our overseas and US customers. In general delivery times will vary from 4-6 weeks depending on the availability, quantity and simplicity of the product. Shipping Outside of the United States
We can ship to anywhere in the world. Sample countries of some of our clients: United Kingdom, Germany, France, Brazil, Argentina, Venezuela, United Arab Emirates, South Africa and more..... Shipping overseas is a little more complicated.......!! Customs clearance and excise taxes are required. We deal directly within international freight forwarding agency that resolves most of these issues for us, Please contact us for a quote and instructions.
Samples
We carry some samples. These are usually of wall covering materials and fence panels. (not of the furniture!!)
We require a $50.00 deposit on your credit card for the Large size samples and $30.00 deposit for the small size samples. We
will not charge your credit card if the samples are returned to us within 2 weeks. We will absorb the cost of shipping the samples to you while returning the samples back to us will be at your cost. (Delivery time: 4-5 days) (This turn out to be a more amicable solution than incurring the enormous overhead costs for large volume samples.) Contact Us. Defaulters: Folks who did not return the samples.
Get money FREE for referring our product!! Introduce your friends to our products, if they purchase our products, you will receive a 5% referral fee as a gift. To Qualify: Person referring must not be a member of the same household or live in the same address as the purchaser of the products. (Cut a deal with your neighbor!!). Person referring must contact us prior to purchaser contact and identify potential customers. Referral fee is 5% of total purchase order less S/H and Credit Card charges. Special Offer to Interior decorators and Real Estate Agents, Please Contact US for details. We will provide the necessary expertise to remove any technical/installations concerns while assuring maximum satisfaction to your clients.
There is no sales tax for internet sales!! (finally a break from the Uncle Sam...:). We live in Texas, sooooo..... for any delivery in Texas, we collect 8.25% sales tax on all orders. Yup! we had to pay sales tax as well for our own bamboo curtains as well.
Service to our customers is very important to us. We are not mass resellers or producers of window coverings like our competitors. We take pride in our service to customers by promptly response to their individual queries and questions. Most importantly, we take ownership of your order as though it was our own, from the time of manufacturing to delivery to your doorstep.
All information you provide to us will be kept absolutely confidential and be used solely to communicate better with you. We maintain strict security over all of our customer information and do not sell, share or trade information with outside companies. We do however reserve the right to use this information in any legal litigation or disputes related to the Callaloo Company.
Standard non-customized products: Returns of the product in it's original condition are accepted. Please contact us prior to returning. Round-trip shipping costs and 20% restocking fee applies.
Questions?? Chat with Us!!
Contact us!!
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